Frequently Asked Questions

Everything you need to know about your next virtual reality experience.

What is the typical shipping time for VR headsets and accessories?

Standard shipping usually takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.

Do you offer a warranty on electronic components?

Yes, all hardware and electronic accessories come with a 12-month limited warranty covering manufacturer defects and technical malfunctions.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. Items must be returned in their original packaging with all cables and manuals included to qualify for a full refund.

Are your VR prescription lenses compatible with all headset models?

Our lenses are custom-engineered for specific models including Meta Quest, Valve Index, and HP Reverb. Please select your specific device from the dropdown menu on the product page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.